Real Food Healthy Body (ABN 58 392 816 659) (“we”, “us” or “our”) is committed to respecting your privacy. This privacy policy (“Privacy Policy”) sets out how we collect, use and share information that identifies you, or from which you can reasonably be identified (“Personal Information”), that we obtain through your use of our website, products and services (collectively, “Services”).

By accessing and using our Services, you freely and expressly consent to the collection, use, processing, storage and disclosure of Personal Information by us as set out in this Privacy Policy.

This Privacy Policy should be read together with our Terms of Use.

What information we collect

We collect Personal Information in order to provide our Services and to carry out our business functions. If you choose not to provide the information we request from you, we may not be able to provide you with the Services as requested.

The type of information that we collect about you depends on how you interact with us. We describe the main types of information that we collect below.

Information we receive directly from you

You provide us with information when you register for, or use, some of our Services, such as creating an account, subscribing to our newsletter, posting a comment, completing a survey, making a donation, corresponding with us via our contact forms or by emailing us.

Examples of information that you provide may include:

• contact information, such as your full name, email address, postal address and phone number;
• log in information, such as passwords, password hints, and other information needed to access your account;
• profile information, such as your username, age, gender, profile photo, country, interests and favorites;
• payment information, including payment cards that you use to make donations to support our Services or purchase products or services from us – this information will be collected by our third-party payment processors (see section: “Payments” below for more information);
• the content of messages that you send to us, such as when you communicate with us via email or our contact forms;
• information you submit to be displayed on our Services, such as a comment on a recipe, which is available to be viewed by the general public – you acknowledge that you have no expectation of privacy with regards to such information, whether or not it includes Personal Information, and understand that other individuals may collect and use this information; and
• any additional information that you provide to us directly through our Services or online presence.

When transmitting Personal Information from your computer to our Services, you must keep in mind that the transmission of information over the internet is not always completely secure or error-free. Other than liability that cannot lawfully be excluded, we will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information.

Information received from other sources

We may collect Personal Information about you that you have provided to our business partners or from third parties and in respect of which you have given the third party permission to share with us.

Information we collect automatically

When you interact with our Services, we and our third-party service providers automatically collect information about your usage of our Services using certain technologies, such as cookies. For example, each time you visit our website, we and our third-party service providers may automatically collect your IP address, device type, geo-location information, computer and connection information, statistics on page views, ad data and standard web log information.

For more information about cookies, including how we use them and what choices are available to you, see section: “Cookies” below.

Cookies

Cookies are small files that store information on your computer, television, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices or browsing sessions. You can disable cookies through your internet browser but if you do so, you may not be able to fully experience the interactive features of our Services.

We use Google AdSense to serve advertisements on our website. Third-party service providers and advertisers, including Google, may use cookies to serve ads based on your prior visits to our website or other websites. Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visit to our website and other sites on the internet. You may opt out of personalised advertising by visiting www.google.com/settings/ads. You may also opt out of a third-party vendor’s use of cookies for personalised advertising by visiting www.aboutads.info.

If you are located in the European Economic Area (“EEA”) or the United Kingdom (“UK”), please see section: “Information for individuals in the EEA and the UK” below for more information about how to manage your cookie preferences.

What do we do with your Personal Information?

We use, process and disclose your Personal Information for the purposes for which the information is collected, or for a directly related purpose, including but not limited to:

• providing our Services to you;
• administering, protecting, improving or optimising our Services, including performing data analytics, conducting research and for advertising and marketing purposes;
• billing you for donations that you make to support our Services;
• informing you about our Services or other promotional activities or events sponsored or managed by us or our business partners;
• responding to any inquiries or comments that you submit to us;
• verifying your identity;
• any other purpose that you have consented to; and
• any use that is required or authorised by law.

Disclosure of Personal Information

We may disclose your Personal Information to:

• third parties that we ordinarily engage from time to time to perform functions on our behalf for the above purposes, including advertisers;
• any person or entity to whom you have expressly consented to us disclosing your Personal Information;
• our external business advisors, auditors, lawyers, insurers and financiers; and
• any person or entity to whom we are required or authorised to disclose your Personal Information in accordance with relevant law.

Direct marketing

Where we have your express consent (which you may withdraw at any time by contacting us), have a legal basis or are otherwise permitted by law, we may use and process your Personal Information to send you information about products and services that we believe are suited to you and your interests.

At any time, you may opt out of receiving direct marketing communications from us. Unless you opt out, your consent to receive direct marketing communications from us, and to the handling of your Personal Information as detailed above, will continue. You can opt out by following the unsubscribe instructions included in the relevant marketing communication, or by contacting us in writing at [email protected].

Cross-border disclosure

We may disclose your Personal Information to third-party recipients located outside of the EEA, the UK and Australia in order to provide our Services to you. Such third-party recipients are located in Australia, Asia and the United States (“Recipients”), whose laws are not recognized by the European Commission or the UK Secretary of State as providing an adequate level of protection to Personal Information.

When entering into a transaction with us you expressly and freely consent to your Personal Information being disclosed or transferred to such Recipients. We will take steps reasonably necessary to ensure your Personal Information is treated securely and in accordance with this Privacy Policy. We use reasonable endeavors to ensure that each Recipient receiving your Personal Information is bound by relevant privacy laws.

Security

We may hold your Personal Information in either electronic or hard copy. We take reasonable steps to protect your Personal Information from misuse, interference and loss, as well as unauthorized access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your Personal Information. For example, we use Secure Sockets Layer (SSL) security technology. We also use PayPal payment processing services, which are PCI DSS compliant to help ensure the secure handling of payment information.

However, we cannot guarantee the security of any Personal Information transmitted over the internet and therefore you disclose information to us at your own risk. We will not be liable for any unauthorized access, modification, disclosure or misuse of your Personal Information.

Payments

We use PayPal payment processing services to allow you to make donations to support our Services or to purchase products and services from us (“Payment Service”). When using the Payment Service, you will be directed to the webpage for the Payment Service. Any information that you provide when using the Payment Service may be collected and used by PayPal in accordance with its privacy policy. We suggest that you read PayPal’s privacy policy to understand how it will collect and deal with your information.

Access and management

Subject to some exceptions provided by law, you may request to access, review, correct or update your Personal Information in our database by contacting us at [email protected]. If you make such a request, we may need to share your information with third parties who can help us respond to your request. We will endeavor to respond to your request within a reasonable timeframe. If we refuse your request, in most cases we will provide a written explanation of our reasons for doing so.

If we no longer need your Personal Information for any of the purposes set out in this Privacy Policy, or as otherwise required by law, we will take reasonable steps in the relevant circumstances to destroy your Personal Information or to de-identify it.

Information for individuals in the EEA and the UK

Legal basis: Under the General Data Protection Regulation or comparable local law in the UK (“GDPR”), we must have a legal basis to process Personal Information (as that term is defined under the GDPR) collected from individuals residing in the EEA or the UK. We rely on several legal bases to process your Personal Information, including:

• where it is necessary to provide you with access to, and use of, our Services;
• for our legitimate interests to provide, operate and improve our Services;
• where you have freely and expressly consented to the processing of your Personal Information by us, which you may withdraw at any time; or
• where we are under a legal obligation to process your Personal Information.

Enhanced privacy rights: An individual residing in the EEA or the UK has enhanced privacy rights, including the right to:

• require us to correct any Personal Information held about you that is inaccurate or incomplete;
• require the deletion of Personal Information concerning you in certain situations;
• data portability for Personal Information you provide to us;
• object or withdraw your consent at any time to the processing of your Personal Information;
• object to decisions being taken by automated means that produce legal effects concerning you or similarly significantly affect you; or
• otherwise restrict our processing of your Personal Information in certain circumstances.

Exercising your rights: To exercise your rights under the GDPR, please contact us at [email protected]. For security reasons, we may need to verify your identity to confirm your right to access your Personal Information.

Managing cookies: When you first visit our website, you will be prompted to select your own cookie preferences. You can manage your cookie preferences at any time by clicking on “Privacy and cookie settings” at the bottom of our website. Please note that if you choose not to enable cookies, you may not be able to fully experience the interactive features of our website and some parts of the website may fail to work. For more information about behavioral advertising and managing your preferences, you can visit www.youronlinechoices.eu.

Third Party Links

Our Services may contain links to other websites that are outside of our control, including websites that contain videos, advertising and other content hosted and served by third parties. Such other websites have their own privacy policies. We are not responsible for the privacy policies or practices of any third party.

Sensitive information

You should not provide us with any sensitive information, including information about your health, race or ethnic origin, criminal background, religious beliefs or political opinions. If you do provide us with sensitive information, you consent to us collecting and handling that information in accordance with this Privacy Policy.

Children’s privacy

Our Services are not intended for, and should not be used by, children below the age of 16. We do not knowingly seek or collect Personal Information from children below the age of 16 years. If a parent or guardian believes that a child under the age of 16 has provided us with Personal Information, please contact us immediately at [email protected] and we will use our best efforts to promptly remove such information from our database.

Merger or sale of business or assets

If we sell all or part of our business or assets, or participate in a merger or transfer of all or part of our business, we may disclose your information to the relevant parties involved in the transaction. Your information may be disclosed prior to the sale, transfer or merger so that the involved parties can complete any due diligence. In the event of insolvency, bankruptcy or receivership, your information may be one of the assets sold or merged in connection with that transaction.

Contact information

If you require further information regarding this Privacy Policy or wish to make a privacy complaint, please contact us at [email protected] or send mail to PO Box 322, Claremont, WA, Australia 6910.

Updates to this Privacy Policy

We reserve the right to modify this Privacy Policy in whole or in part from time to time without notice. Any changes to this Privacy Policy will be effective when we publish them on our website. The date below tells you when this Privacy Policy was last updated.

Last updated: 30 October 2024.